Everything you need to know

Frequently Asked Questions.


How many people can sleep at the house?

The property comfortably sleeps a maximum of 14 people. Extra guests may visit the property, but only 14 may sleep overnight. 

There is no minimum number of guests per reservation, however the property is charged per night/per week and not per person.


Is a deposit payable?

£750 is kept for damages, broken or missing items.


Are pets allowed?

Unfortunately pets are not allowed. The property has been finished to an exceptionally high standard and therefore pets are unable to stay to keep it in this condition.


Can I smoke at the property?

Smoking is not permitted inside the property, however an outside area with garden furniture and ashtrays are provided.


Are there laundry facilities at the property?

A washing machine, dryer, iron and ironing board are available for you use during your stay.  Details of a laundry service and dry cleaning are provided within the house manual.


Are cleaning products provided?

A number of dishwasher tablets, cleaning sprays and black rubbish sacks are provided for use during your stay.


Can I have a daily house-keeping service?

Yes, a daily house-keeping service can be arranged for an additional charge.


Can hairdressers or make-up artists visit the house?

Yes, hairdressers and make-up artists are welcome to visit the property. Should you need any suggestions we have a number of local salons to recommend.


Are hairdryers provided?

Yes, three hairdryers are provided.


Do you provide high chairs or cots?

We are happy to assist in providing high chairs or cots, however this is by prior arrangement only. Unfortunately bedding for cots is not provided.


How many sets of keys are available?

There are 6 sets of keys and gate remote controls.


How close is the house to the beach?

The property is located just a 3 minute walk away from Sandbanks Beach.


Is the house close to a bus stop?

A bus stop is located a short distance away with buses to Poole, Bournemouth, Swanage and Studland.


Are beach towels included?

Yes, beach towels and a picnic cool box are provided at no extra charge


Are there any shops and supermarkets close by?

Yes, there is a Tesco Express a 5 minute walk away, with larger supermarkets a short drive from the property.


Are there many restaurants and bars nearby?

Theres a wide range of restaurants and bars, a full list of recommended locations will be supplied once booked.


Are there many places for family days out?

Yes, there are many, and a full list of recommended locations will be supplied once your booking has been confirmed.


What is there to do on a rainy day?

The house has a wide variety of leaflets and magazines full of suggestions for local attractions. We also provide board games, monopoly, playing cards and a wide range of games for both adults and children.


What time is check-in and checkout?

Check-in is from 4pm, we will supply full information once your booking has been confirmed.

Check-out is by 10am, later check out times can be arranged for an extra charge, subject to time of the year and availability.


Can I have shopping delivered prior to my arrival?

Yes. Supermarket delivery’s can be taken in for you from 1pm to 4pm on your arrival day. A charge of £25 is charged for this service.


Any questions we haven’t answered?

Send us a message, we’ll be happy to help.